Does betmly sell my personal data to third parties?

Absolutely not. betmly has never and will never sell, rent, or trade your personal data to any advertiser or third party for marketing purposes. Your data is only shared with operational support service providers bound by strict confidentiality agreements, or when required by law.

How can I request deletion of my personal data?

You may submit a data deletion request by contacting the betmly support team via 24/7 Live Chat or by emailing support@betmly.onl. Please include your username and account number to help expedite the process. We will process your request within 30 business days. Please note that certain data may need to be retained to fulfil legal obligations even after account closure.

What information is collected during the KYC process?

betmly's KYC (Know Your Customer) process requires you to submit a valid copy of your national ID or passport, proof of current residential address (such as a utility bill or recent bank statement), and in certain cases, information on your source of income. All KYC documents are stored in encrypted format and are only accessible by authorised personnel for verification and legal compliance purposes.

Can I control marketing notifications from betmly?

Yes, you have full control over marketing notifications. You can unsubscribe from promotional emails at any time through your account settings or by clicking the unsubscribe link at the bottom of any email we send. However, important service notifications related to your account cannot be disabled, as they are required for the security and operation of your account.

What happens to my data if I close my betmly account?

When your account is closed, betmly will delete or anonymise your personal data that is no longer required. However, financial transaction records, KYC documents, and certain account logs may need to be retained for specific periods as required by Malaysian laws relating to financial institutions and anti-money laundering. This data is stored securely and is not used for any marketing purposes.

Does betmly comply with Malaysia's data protection laws?

Yes, betmly operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have an appointed Data Protection Officer to ensure all our data handling practices align with legal requirements. Our Privacy Policy is reviewed regularly to ensure ongoing compliance with applicable laws and regulations.

betmly | Privacy Policy — How We Protect Your Data

1 Privacy Policy Introduction and Scope

Betmly takes your privacy seriously. This Privacy Policy explains how we — as the operator of the betmly.onl online betting platform — collect, use, disclose, store, and protect your personal data when you use our services.

This Policy applies to all users who register an account, visit our website, use the betmly mobile app, or interact with any of the services we offer. By registering or using the betmly platform, you agree to the data collection and usage practices described in this Privacy Policy.

Important Note: This Privacy Policy is to be read in conjunction with Terms and Conditions betmly. In the event of any conflict between the two documents, this Privacy Policy shall take precedence in matters involving your personal data.

2 Types of Personal Data We Collect

Betmly collects your personal data through several channels — directly from you during registration and platform use, automatically via tracking technologies, and from legitimate third-party sources. The following are the categories of data we collect:

Data You Provide Directly

Full name and username

Registered email address

Mobile phone number

Date of birth for age verification

Current residential address

Payment and bank account information

Copy of national ID or passport (KYC)

Customer support communication records

Automatically Collected Data

When you use the betmly platform, our systems automatically record certain technical information including your IP address, browser type and version, device operating system, pages visited and time spent, gaming activity history, and geographic location data derived from your IP address. This data is used to improve service quality and detect any suspicious activity on your account.

Data From Third Parties

Betmly may receive your personal data from payment service providers you use, social media platforms if you log in via a third-party account, and identity verification agencies we engage for KYC purposes. All third parties working with betmly are required to comply with our established data security standards.

3 Purpose of Personal Data Use

Betmly uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

Account management: Create, verify and maintain your member account on the betmly platform
Transaction processing: Process deposits, withdrawals and all financial transactions securely
KYC Verification: Fulfil legal compliance obligations related to identity verification
Customer support: Provide technical support and resolve issues you report
Platform security: Detect and prevent fraud, money laundering and platform abuse
Service communications: Send important notifications regarding your account, promotions and platform updates
Service improvement: Analyse usage patterns to enhance your gaming experience
Legal compliance: Meet betmly's obligations under applicable laws and regulations

betmly does not use your personal data for any profiling purposes that could discriminate against you based on personal characteristics. Behavioural analysis is conducted solely for security purposes and service improvement.

4 Disclosure of Data to Third Parties

Betmly understands the importance of your privacy and will not share your personal data with any third party except in the following circumstances:

Support Service Providers

Companies that assist betmly in operating platform functions, such as payment processors, cloud service providers, and KYC agencies. They are required to maintain the confidentiality of your data and use it only for the specified purposes.

Legal Requirements

If betmly is required by law, court order, or regulatory authority directive to disclose your data, we will do so only to the extent necessary and will notify you as soon as reasonably possible.

Business Transfer

In the event of a merger, acquisition, or sale of betmly assets, members' personal data may be transferred as part of the business assets. You will be notified in advance and given choices regarding your data in such situations.

With Your Consent

In circumstances other than those stated above, betmly will only share your personal data with your explicit consent obtained beforehand.

5 Data Security and Protection Measures

Betmly continuously invests in sophisticated cybersecurity infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

256-bit SSL/TLS encryption for all data communications between the platform and users
Passwords stored using one-way hashing algorithms that cannot be decrypted
Two-factor authentication (2FA) available and encouraged for all member accounts
Web application firewall (WAF) updated regularly to defend against the latest threats
Real-time security monitoring by the betmly IT security team
Regular penetration testing by independent security experts
Mandatory data security training for all staff handling personal data
Regular data backups with encryption stored across separate locations

While betmly takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. In the event of any material data security breach, we will notify you and the relevant authorities within the timeframe required by law.

6 Data Retention Period

Betmly retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

Active account data: Retained for as long as your account is active and for the period required by law after account closure
Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax legal requirements
KYC documents: Retained for the period required by anti-money laundering laws
System and security logs: Retained for 90 days for digital forensics and dispute resolution purposes
Support communication records: Retained for 2 years for reference and service quality assurance

Once the retention period has expired and there is no legal requirement to continue storing your data, betmly will securely delete or anonymise your personal data.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) and adopted privacy principles, you have the following rights regarding your personal data held by betmly:

Right of Access: You have the right to obtain a copy of the personal data we hold about you
Right to Rectification: You have the right to request correction of inaccurate or incomplete data
Right to Erasure: You may request deletion of your personal data under certain circumstances permitted by law
Right to Restrict Processing: You may request that we restrict how your data is used in certain circumstances
Right to Object: You may object to the use of your data for direct marketing purposes at any time
Right to Withdraw Consent: You may withdraw consent previously given at any time without affecting the validity of prior processing

To submit any request relating to the rights above, contact betmly's data protection team via 24/7 Live Chat or email at [email protected]. We will process your request within 30 business days.

8 Cookies and Tracking Technologies

Betmly uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:

Essential Cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
Performance Cookies: Collect information on how you use the platform to help us improve our services.
Functional Cookies: Save your preferences such as language and display settings for your convenience.
Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the betmly platform and your gaming experience.

9 Children's Privacy

The betmly platform is intended for adult users aged 18 and above only. betmly does not intentionally collect personal data from minors. If you believe that someone under the age of 18 has registered an account on betmly, please contact us immediately and we will take prompt action to delete the account and all associated data.

10 Privacy Policy Amendment

Betmly reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via platform notification or email at least 14 days before taking effect.

The most recent update date of this Privacy Policy will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the betmly platform after any amendments take effect constitutes your acceptance of the updated policy.

For any enquiries, concerns, or complaints regarding this Privacy Policy or betmly's handling of your personal data, please contact our Data Protection Officer via 24/7 Live Chat or email us at [email protected]. We are committed to addressing every inquiry thoroughly and within a reasonable timeframe.

This Privacy Policy is to be read together with Terms and Conditions, Responsible Gaming and all other betmly policy documents. Together, these documents form the complete agreement between you and betmly regarding your use of our platform.

Privacy Policy betmly Malaysia

Advanced Data Encryption

Strict Access Control

Secure Storage

No Data Sales

PDPA Compliance

24/7 Monitoring